Shipping & Return Polilcy
All orders are shipped within 72 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the Size and weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect, in which case you must notify Long Haul Products within the first 60 days after receiving your Product. You must return the item within 30 days of notifying us of the defect. A Return Authorization is required with all Returns.
We may Require Photo Documentation of Item in question of defect, we reserve the right to Refuse Refund, all sales should be Considered Final.
Long Haul will always work hard and continue to strive for Customer Satisfaction.
Please email Sales@lhfkusa.com to request a Return Authorization and/ or refund and we will assign you a Return Shipping Authorization Tag for the Item in question.
Mail your returned item to:
Long Haul Folding Kayaks
Returns Department Tracking # (Provided by Long Haul Products)
16869 Ward Creek Road
Cedaredge, CO 81413
Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 12% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.